Things Happened

Yesterday, with regret, Perodua came out with a very difficult but necessary announcement. This is related to the supply of Myvi. It is rather unfortunate, during this crucial moment, one of its vendor, who is supplying a crucial component for Myvi has to stop production, resulting the stoppage of Myvi line at Perodua plant. As we speak, there is no certainty on the timing of the immediate solution on the problem though the engineers of both side, including Perodua partners in Japan are doing their best to rectify the problem.

As Perodua is already operating on lean inventory as a result of high registration and delivery over the last three months, the halt will certainly affect  customers who placed their bookings in the recent months. Over the last three months, Perodua has delivered close to 30,000 units Myvi. 

In the last few days, Perodua has managed to complete the allocations of all (verified) Myvi bookings made before 1st June 2018. That was the earlier priority for Perodua, to ensure all those customers who did their bookings prior to Tax Holiday to get their cars before the beginning of SST. Perodua also managed to start delivering some orders made in June before the supply was halted on 14th August 2018.

As its normal practice, on the 1st day of every month, Perodua's Demand Supply Improvement  (DSI) system automatically allocates to the list of customers in line due to receive their cars within the month, and the respective sales outlet will be notified accordingly. From the list issued for the August's allocation, another 3,100 customers will miss the delivery due to this incident. These are part of the customers who placed their booking in June. And now, this will be the new priority for Perodua, to ensure these affected customers, will not loose out the zero-rated GST's saving they supposed to enjoy, assuming they will only receive their cars in September when SST will be re-introduced.

In addition to that, there are another 15,000 outstanding Myvi bookings  that supposed to be fulfilled from September onwards. 

Since July, with the growing booking received for Myvi (and other Perodua models) and prolonging waiting period, all Perodua customers were advised of the tentative delivery times, presumably to be after September and at revised (higher) OTR price.

As Perodua's technical team is trying hard to resume production as immediate as possible, Perodua is also finalising the details on the compensation format to be awarded to those 3,100 customers. Rest-assured, their interest will be taken care of and matter the most to Perodua. They will be notified by their respective Sales Advisor in due course. Perodua is also looking on the other affected customers and finding the best solution for everybody. Nobody wish for the unfortunate thing to happen but THINGS HAPPENED.

There were many allegations made as a result of the revelation. Perodua would not be announcing this problem if Perodua does not really care about its customers, as alleged by some. The fact that Perodua openly admitted its problem shows that it stood strongly on its "You Matter Most"'s motto. If it is true that the disruption in production of Myvi is a ploy by Perodua to delay the delivery and to charge customers with SST, why is Perodua announcing that it is working on the compensation to the affected customers? And what is the point of Perodua delaying the delivery when the SST amount will be paid to government rather than going into Perodua's profit?

For me, as things do happened, we will take this as a good lesson learned and will continue to improve our system moving forward. What more important is to solve the problem in hand and to ensure that our customers' interest are taken care of to the very best. For now, we can only humbly apologise for our weaknesses (with deep regret).